Shipping & Returns
SHIPPING POLICY
We offer USPS Ground Advantage (formerly First Class) shipping for all orders within the United States. Enjoy the convenience of complimentary shipping on all orders over $50.
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For customers seeking faster delivery options, we provide the choice to upgrade shipping to USPS Priority or Express at an additional cost. These options ensure expedited delivery and improved tracking capabilities for your convenience.
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Please note that shipping times may vary depending on your location and order volume. Once your order is processed and shipped, we will provide you with a tracking number to monitor your package's status.
For international orders, shipping options and costs will be determined based on your location and preferred delivery method during checkout.
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We aim to deliver your orders promptly and securely, striving to make your shopping experience with Sweet Cactus Creative as smooth and enjoyable as possible. Should you have any questions or need assistance regarding shipping, feel free to contact our customer support team. Thank you for choosing Sweet Cactus Creative for all your creative needs.
RETURN & EXCHANGE POLICY
At Sweet Cactus Creative, we take pride in offering personalized items crafted with utmost care and attention to detail. As such, we do not offer refunds on personalized products. However, in the unlikely event that your order arrives damaged or incorrect due to our error, we are more than happy to provide replacements or exchanges. Please reach out to our customer support team within 14 days of receiving the item, and we will swiftly resolve any issues. Your satisfaction is our top priority, and we strive to ensure you receive a delightful shopping experience with us.